Windows agent returns error code '5', error description: '5 - Access is denied

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• CA Automic Operations Manager

Issue/Introduction

Windows file transfer jobs are returning the following errors in the agent logs:

U00029000 Report '3530314' for file '\\server.prod.com\checkfiles\Utilities\0001\Monitoring\status.txt' has been started.
U00029003 Cannot open file '\\server.prod.com\checkfiles\Utilities\0001\Monitoring\status.txt', error code '5', error description: '5 - Access is denied. >libcpprnt/src/FileChannel.cpp#sys::FileChannel::open:241<'.
U00029002 Report '3530314' ended abnormally.

 

 

 

Environment

Release : 21.0.4

Windows

Cause

This is a permissions issue.

Resolution

This was resolved as the service manager was started as Local System instead of the Automic service account. Once that was modified and restarted, the jobs ran as expected with no more erros.