Linux Agent Goes Down Intermittently | 'WS-read/1(The WebSocket stream was gracefully closed at both endpoints)'.

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

After upgrading to Automic Version 21.0.3,  the Linux Automic Agent disconnected  Intermittently.

The agent loses communication after running some jobs

Below are the messages from the agent's log.

20221102/002623.352 - U00003366 Connection to agent 'AGENTNAME' already exists (old connection 'CP009#00000022', new connection 'CP009#00000023').
20221102/002623.352 - U02003073 Agent Prozess 'AGENT, PID=37364' shutdown has been initiated.
20221102/002623.354 - U00000000  |
20221102/002623.354 - U02000010 Connection to Server 'AUTOMIC/x.x.x.x:8443' terminated.
20221102/002623.354 - U02000355 CP selection has been finished but no suitable CP was found. Next, reconnect after '600' seconds.
20221102/002623.354 - U02000313 Communication error with partner '*SERVER', error: 'WS-read/1(The WebSocket stream was gracefully closed at both endpoints)'.
20221102/002623.354 - U02000010 Connection to Server 'AUTOMIC/unknown' terminated.
20221102/002623.354 - U02000355 CP selection has been finished but no suitable CP was found. Next, reconnect after '600' seconds.

20221030/002122.138 - U02000008 Job 'JOBS.BS_RTXTAPRPT_D' with RunID '66297871' ended normally.
20221030/002122.139 - U02002040 Disconnected from '[::ffff:y.y.y.y]:40753' (socket handle = '*ID5098').
20221030/002122.189 - U00029000 Report '66302438' for file '/opt/automic/v21/agent/bin/../temp/OAFPCBUD.TXT' has been started.
20221030/002122.219 - U00029001 Report '66302438' ended normally.

Environment

Release: 21.0.3 and 21.0.4

Component: Automation Engine

Sub-Component: Unix/Linux agent

Cause

Defect

Resolution

Workaround:

Restart the LINUX agent from AWI or server.

Resolution:

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Agent Unix
Automation.Engine 21.0.4 HF1 - Available
Automation.Engine 21.0.5 - Available

Additional Information

Solution Details: A problem has been fixed where the Linux/Unix Agent could not reconnect to the AE after a communication error.