Agent installation on Windows 2022

Products

• Workload Automation Agent

Issue/Introduction

When trying to install the 12.0 agent on Windows 2022 it fails with the following error:

Flexeraaxd$aaa: Windows DLL failed to load
 at Flexeraaxd.af(Unknown Source)
 at Flexeraaxd.aa(Unknown Source)
 at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
 at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
 at com.zerog.ia.installer.Main.main(Unknown Source)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)
 at com.zerog.lax.LAX.launch(Unknown Source)
 at com.zerog.lax.LAX.main(Unknown Source)

Environment

Release : 12.0
Component : Workload Automation System Agent

Resolution

As per the documentation, the agent will need to be installed using Compatibility Mode.

• Right-click on the agent setup file and choose “Properties”.
• Select “Run this program in compatibility mode for” and select the desired Windows OS from the listing of options.
• Click Apply.
• Click OK

Now, execute the setup amnd respond to the interview questions accordingly.

 

Note: For Windows Core Server, compatibility mode is not available by default. It is an optional feature that your System Administrator will need to install. See Install the Application Compatibility Feature on Demand on Server Core on Microsoft site. Engage Microsoft Support for assistance related to this feature.

Additional Information

Reference Running System Agent on latest Microsoft Windows