How to get current “TPM” custom inventory information from managed Windows client computers

Products

• IT Management Suite
• Client Management Suite
• Server Management Suite
• Software Management Solution

Issue/Introduction

As part of upgrading to Windows 11, any customer should make sure that managed Windows client computers meet requirements for Windows 11 upgrade and one of this is "TPM" that it should be enabled and version at least 2.0. Software Management Solution can have a compatibility rule for checking "TPM version" and "TPM state". See "Upgrading to Windows 11 using Software Management Solution" (KB 249016).

How can I get current “TPM” custom inventory information from managed Windows client computers?

Environment

ITMS 8.5, 8.6

Resolution

Download the attached file called "TPM xml items.zip" as part of what is needed for the steps below:

1. Open Symantec Management Console > Settings > All Settings > expand “Notification Server” folder > expand “Resource and Data Class Settings” folder > expand “Data Classes” folder > expand “Inventory” folder > mouse right click on “Custom” folder > “Import” > choose downloaded “TPM Information Custom DataClass.xml”
   
   

Now there is a new Custom Data Class “TPM Information” available

2. Open Symantec Management Console > Manage > Jobs and Tasks > mouse right click on required folder > “import” > choose downloaded “Custom inventory - Get TPM information for custom data class Inv_TPM_Information (PowerShell task).xml”

Schedule this imported task for managed Windows client computers to get “TPM” information

3. Open Symantec Management Console > Reports > All Reports > mouse right click on required folder > “Import” > choose downloaded “TPM_ Information from managed Windows client computers report.xml”

This report shows “TPM” information only from custom inventoried Windows Client computers

4. Open Symantec Management Console > Manage > Filters > mouse right click on required folder > “Import” > choose downloaded “Custom Inventoried Windows computers with Ready, Activated 2.0 TPM - Filter.xml”

This filter includes only Windows computers with “TPM” information custom inventory collected and also has conditions to include computers where “TPM” is Ready, Activated and has at least 2.0 version.

Additional Information

Upgrading to Windows 11 using Software Management Solution (KB 249016)

How can I Identify the Status of the TPM Chip on the Computers in my Environment (KB 221244)