Oneclick Webapp not displaying Hebrew characters (or any other character sets supported by web browser)

Products

• CA Spectrum

Issue/Introduction

In this scenario, We can see the Oneclick java console displaying Hebrew characters normally. However, the same does not happen in Oneclick Webapp.

Environment

Release : Any supported versions

Component : Spectrum OneClick

Cause

The default character set configured to be used by Webapp.

Resolution

The solution below will make the Webapp to ignore the character set configured by default, and use the character set supported by the web browser in use.

OBS: This solution should apply for any character sets supported by the web browser (i.e Hindi, Thai, etc...)

Here is the procedure:

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1- In the Oneclick Webapp administration page ( http://<webapp-hostname>:<webapp-port>/spectrum ), just remove the three font items ("dialog", "dialoginput" and "serif") displayed below:

 

2- After clicking on the three "X" buttons, click on the blue "Apply" button that will be displayed in the right bottom of the page:

 

3- Then, just restart the webtomcat service in Oneclick server (not necessary to restart Tomcat service)

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