Service Status Migration to new platform

Products

• Support Portal
• Support Automation

Issue/Introduction

Broadcom Service Status is a pivotal component of our customer experience to provide enterprise level support. With over 18 software products supported today and thousands of subscribers, our existing platform has outgrown the demand.

We are therefore excited to share that beginning May 9, 2022, we are launching our new Unified Service Status platform. Some of the highlights include a single website; single subscription workflow; and an improved user experience.

All products/services that are available on Service Status will be migrated over using the following page timeline.

Please note that Clarity SaaS will not be migrated over as part of phase 1 but will be part of phase 2. Clarity customers can continue to access Service Status page here.

May 9th, 2022	May 16th, 2022	May 30, 2022	June 6, 2022
App Synthetic Monitor DX SaaS GCSP Marketplace Identity Security Information Security Messaging Security Network Security Support Portal Symantec Endpoint Security Web Security Service URL: https://status.broadcom.com/	Rally Software URL: https://status.broadcom.com/	Continuous Delivery Director URL: https://cdd.status.broadcom.com/ Layer7 API Management URL: https://layer7.status.broadcom.com/	Arcot URL: https://status.arcot.com/

 

Resolution

Broadcom's new Unified Service Status provides a seamless customer experience to manage incident and maintenance subscriptions in one single workflow.

All services in one place

You can now navigate all of our Software services/products in a single website. Previously, our products were configured across multiple websites.

Service/product pages

Each service/product now has it's own sub-page within the main website. You can specifically see the status of that service and it's components and just the history for that service.

Subscription notifications in one place

You can now manage your subscription notifications in one place. You can subscribe via email, SMS, Slack and Microsoft teams. Your account is managed by your email address and logging in is completed via a one-time secure magic link.

When you log in you will be greeted with 'My services' which displays the services/products you are subscribed to. This ensures you have the information you need right at the forefront.