Broadcom Service Status is a pivotal component of our customer experience to provide enterprise level support. With over 18 software products supported today and thousands of subscribers, our existing platform has outgrown the demand.
We are therefore excited to share that beginning May 9, 2022, we are launching our new Unified Service Status platform. Some of the highlights include a single website; single subscription workflow; and an improved user experience.
All products/services that are available on Service Status will be migrated over using the following page timeline.
Please note that Clarity SaaS will not be migrated over as part of phase 1 but will be part of phase 2. Clarity customers can continue to access Service Status page here. Phase 2 migration will take place on July 18, 2022.
Broadcom's new Unified Service Status provides a seamless customer experience to manage incident and maintenance subscriptions in one single workflow.
You can now navigate all of our Software services/products in a single website. Previously, our products were configured across multiple websites.
Each service/product now has it's own sub-page within the main website. You can specifically see the status of that service and it's components and just the history for that service.
You can now manage your subscription notifications in one place. You can subscribe via email, SMS, Slack and Microsoft teams. Your account is managed by your email address and logging in is completed via a one-time secure magic link.
When you log in you will be greeted with 'My services' which displays the services/products you are subscribed to. This ensures you have the information you need right at the forefront.