Logon to Automic thorugh AWI fails.
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Logon to Automic thorugh AWI fails.

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Article ID: 232366

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

No user can logon via the AWI. The following exception is shown:

com.uc4.ecc.backends.exceptions.AutomationEngineAPIException: Can't connect to any REST-endpoint, please check if at least one JCP is running and is reachable via network.

The AWI log shows the following message:

[WARN ] Automic AUTOMIC:0/UC/UC 0 0000000232287196 +2 [service.connection.RestConnectionService] - Can't connect to REST endpoint 'https://server_A:8088': Certificate for <Server_A> doesn't match any of the subject alternative names: [Server_B]

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Cause

Configuration.

Resolution

The certificate was issued for Server_A, but the hostname= in the ucsrv.ini section [TCP/IP] was set to Server_B which can be an alias.

Therefore the connection through the REST API (JCP) was not possible.

The host= in section [REST] needs to be set to the same name the certificate was issued too, i.e. host=Server_A