Unable to restore the non split ghost image file by ghost cast server due to Application Error 33000

Products

• Ghost Solution Suite

Issue/Introduction

The customer is getting "Application Error 33000". It occurs only with ghostCastServer.

You can reproduce this issue by following these steps:

1. Prepare the non split image file by "-split=0"
Save the image file to USB external disk drive. Because we get error(GhostCode 19922) when we use ghost cast server.

[GhostCastServer Side]
1. Open Ghost cast server.
2. Check the "Restore Image"
3. Input the Session Name
4. Select the image file from [Browse]
5. Click the [Accept Clients]

[client side]
1. Boot from the ghost boot disk
2. [GhostCast] - [Multicast]
3. Input the session name
4. Check the "Automatic" -> [OK]
5. "Select local destination drive .." -> click the drive [1] -> [OK]
6. "Application Error 33000" error occurs

Environment

This issue has been seen the GSS 3.3 RU4 or later (GSS 3.3 RU3 works fine).

Cause

It is a known issue that appears to depend on how the image was created/restored and it is reproducible only when the following conditions are met:

 

1. The image was created using the '-split=0' switch without the '-seekunsafe' switch.

2. The image deployment is performed via a defined GhostCast session.

3. Ghost is started on the client side via the GUI or via CMD without the -sure switch.

Resolution

Create the non-split image using the '-seekunsafe' switch. When deploying, start Ghost on the client side via CMD using the -sure switch with sample command line:

ghost.exe -sure -clone,mode=restore,dst=1,src=@MC"[GhostCastSessionName]"