Report error "Access is denied" - master KB of known issues

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

A list of known articles related to the following error from Advanced Reporting in Clarity:

Access Denied: You do not have permission to view this page. Please contact your system administrator or log in as a user with permission.

Error seen in logs:

org.springframework.security.access.AccessDeniedException: Access is denied

Resolution

Ensure permissions are set correctly

See the following KBs for various permissions to check

• Error "Access is Denied" running scheduled reports when permissions are missing
• Scheduled report generates error "Access Denied" when permission to write output to the repository folder is missing
• Adhoc views / reports error "AccessDeniedException: Access is denied" when you are missing domain permissions
• Error: "Access is Denied" in Advanced Reporting with ROLE_USER access
• Error "Access is Denied" in Advanced Reporting if ROLE_USER permission is used
• Error "Access is denied" running reports when 'CA PPM' folder permissions are incorrect

Check if Allow Jaspersoft Roles Sync is checked

• Error "Access is Denied" running a report when 'Allow Jaspersoft Roles Sync' is unchecked

Custom Reports

• Advanced Reporting custom reports permissions failing with error "Access is denied"

Additional Information

The list of articles above may not be a full list of knowledge articles. If a match for your issue isn’t found below, it's recommended to also search using the Broadcom support search portal. See Known Clarity issues: Tips in using self service.