We are having one or more of the following issues:
The Time Slicing job was interrupted and/or the BG log indicates an error caused by environmental factors beyond the control of the Clarity application/administrator such as database contention/outages/connection issues.
The following methods will force a reslice, which will be force the Time Slicing job to regenerate data items. No data is ever deleted, but rather, is regenerated.
For Jaspersoft reports to be updated, make sure the following jobs are completed also:
Here is the best practice for setting up the time slices to coincide with the fiscal time periods.
A. Set up the fiscal time slices
The 'Number of Periods' should be set to 72 months.
b. Clear out the Expiration Date.
c. Click Save and Return.
Do this for the remaining slices. Note that the 'Last Run Date' will be blank, which indicates it is yet to be processed by the Time Slicing job.
B. Set up the fiscal time periods.
Note: The entity must have Monthly (or 13 period) fiscal time periods set up to cover the time range of the time slice requests.
Otherwise, the time slice requests are ignored when the Time Slicing job runs and will appear blank.
To create and activate additional fiscal time periods
1. Go to Admin > Finance > Setup > Entities >
2. select entity > Fiscal Time Periods
3. Click New and create the following monthly fiscal time periods
a. JAN 1 2021 to DEC 31 2021
b. JAN 1 2022 to DEC 31 2022
4. Select the created fiscal time periods and
go to the top right-hand side of the page, click Action > Activate
C. Unpause the Time Slicing job and let it complete.
D. Run the required jobs to ensure data is available for portlets and Jaspersoft Reports.
1. Datamart Extraction
2. Load DWH - with Full parameter checkmarked
Best Practices to Prevent Issue with Time Slicing job failure.
1. Do not restart BG services whilst the Time Slicing job is running / processing.
2. Set jobs that XOG data in to be incompatible with the Time Slicing job from Administration > Data Administration > Reports and Jobs > select Time Slicing job > Incompatible tab
3. Run the Time Slicing job to run every 5 minutes, instead of every minute.
If there are any questions on reslicing, please open a case with Support.
Note: If the above does not help and/or other jobs are impacted see 49034 - Clarity Scheduled Jobs Do Not Get Processed by the Job Scheduler (BG Service Issue)