Data Aggregator will not sync after Netops Portal upgrade to version 21.2.2 or later

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

We are having some issues with the DA: 8581

After upgrading from PM 3.5 to NetOps 21.2.2, the Data Aggregator data source fails to connect; test fails, 401 error

Environment

Dx NetOps Performance Management 21.2

Cause

SsoEncryptionDecryptionKey mismatch

DA:8581/rest/dataaggregator

Resolution

Go into MySql

/opt/CA/MySql/bin/mysql -uroot -p<MySqlPassword>

use netqosportal

select * from performance_center_properties order by 1,priority;

find the value for SsoEncryptionDecryptionKey

 

curl -v -u admin -X PUT -H 'Content-Type: application/xml' -d'<DataAggregatorInfo version="1.0.0"><SsoEncryptionDecryptionKey><EncryptionKey from above></SsoEncryptionDecryptionKey></DataAggregatorInfo>' http://localhost:8581/rest/dataaggregator/8

Note: The value 8 is the Data Aggregator ID and it can be found in the http://<DA_host>:8581/rest/dataaggregator/ output.

DA:8581/rest/dataaggregator now shows the correct key for "SsoEncryptionDecryptionKey"

 

Additional Information

https://knowledge.broadcom.com/external/article?articleId=231200