Status Reports not opening / Error 401 in Classic post upgrade to 15.9.3

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Article ID: 223265

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

After a 15.9.3 Clarity upgrade, all the Status Reports in the system are throwing the below error in Classic UX / not working. 

ERROR Error 401 - Unauthorized. You are not authorized to view the page. If you are sure you have access, try logging in again or contact your system administrator.

Steps to Reproduce: 

  1. Log in as admin to Classic UX (or any user who has all the rights in the system)
  2. Navigate to Projects -- Status Reports List Page
  3. Click on any Status Report and open it 

Expected Results: The Status Report opens. 

Actual Results: The 401 error is thrown. 

Cause

DE62420 -

  • The cause of the issue is an extra parameter appended to the URL (&odf_cncrt_parent_id=5000000). 
  • Error Environment URL: 
    • https://servername/niku/nu#action:odf.cop_prj_statusrptProperties&parent_odf_view=projectCreate.subObjList.cop_prj_statusrpt&odf_code=cop_prj_statusrpt&odf_pk=5097839&grandparent_odf_view&id=5097839&ui.page.space=mainnav.work&odf_concrete_parent_object_code=project&odf_cncrt_parent_id=5096649 
  • Working Environment URL: 
    • https://servername/niku/nu#action:odf.cop_prj_statusrptProperties&parent_odf_view=projectCreate.subObjList.cop_prj_statusrpt&odf_code=cop_prj_statusrpt&odf_pk=5037061&grandparent_odf_view&id=5037061&ui.page.space=mainnav.work&odf_concrete_parent_object_code=project 
  • As you can see in the above URLs, &odf_cncrt_parent_id=5096649 has been appended which is causing the issue. Remove that part of the URL and the page loads fine. 

Workaround: Open the Status Report from the Status Report Listing portlet. 

Environment

Release: 15.9.3 

Classic Clarity UI 

Resolution

  • Fixed in Release 16.0.0
  • Fixed in Release 15.9.3 Patch #1 (15.9.3.1) 

Additional Information