Status Reports not opening / Error 401 in Classic post upgrade to 15.9.3
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Article ID: 223265
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Updated On:
Products
Clarity PPM SaaSClarity PPM On Premise
Issue/Introduction
After a 15.9.3 Clarity upgrade, all the Status Reports in the system are throwing the below error in Classic UX / not working.
ERROR Error 401 - Unauthorized. You are not authorized to view the page. If you are sure you have access, try logging in again or contact your system administrator.
Steps to Reproduce:
Log in as admin to Classic UX (or any user who has all the rights in the system)
Navigate to Projects -- Status Reports List Page
Click on any Status Report and open it
Expected Results: The Status Report opens.
Actual Results: The 401 error is thrown.
Environment
Release: 15.9.3
Classic Clarity UI
Cause
DE62420 -
The cause of the issue is an extra parameter appended to the URL (&odf_cncrt_parent_id=5000000).
As you can see in the above URLs, &odf_cncrt_parent_id=5096649 has been appended which is causing the issue. Remove that part of the URL and the page loads fine.
Workaround: Open the Status Report from the Status Report Listing portlet.