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Chrome and Edge do not download PDFs from Status Reports

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Article ID: 223013

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

In Advanced reporting, I encounter network error when I download a pdf file with Chrome browser. In order to mitigate this issue, it is recommended to set the Chrome/Edge options for PDF to be downloaded instead of opened by the browser. If this option is enabled, the Modern UX Status Report may crash the browser and in the case of Edge, it cannot be downloaded at all.  

Steps to Reproduce:  

  1. Use Google Chrome or Microsoft Edge browser 
    Versions tested:
    Chrome 92.0.4515.159 (Official Build) (64-bit)
    Chrome 95.0.4629.0 (Official Build) canary (64-bit)
    Edge 92.0.902.84 (Official build) (64-bit)
  2. Set the browser to download the PDF files instead of opening them 
    Chrome: Settings > Site Settings > Content > Additional content settings > PDF documents > Default behavior > Download PDFs 
    Edge: Settings > Cookies and site permissions > Site permissions > PDF documents > Always download PDF files 
  3. Set PDF to open by default with another tool (e.g.: Adobe Reader) instead of the typical Microsoft Edge default. If Edge is the default, the setting will be ignored 
  4. Open any project in the Modern UX, then go to Status > Reports > Preview

Expected Results: Generated PDF file is downloaded. 

Actual Results: A very long text string is shown. Scrolling the horizontal bar will crash the browser tab. 

Specific to Chrome: An "Open" button may appear.
Specific to Edge: The "Open" button does not appear (it may still be there, but not visible as it could have a different alignment. It is not possible to download the PDF file.

Cause

DE62391 

Environment

Release : 15.9.3

Component : CLARITY STUDIO

Resolution

Fixed in Release 16.0.0 

Additional Information