ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Where is CasmPlayApi folder for xFlow application?

book

Article ID: 219886

calendar_today

Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

The xFlow application uses CasmPlayApi and playtempxxxxxxx folders for caches and sometimes for troubleshooting reason, Service Desk admin would need to clear those and restart xFlow. Due to some patch level changes the location(s) of these folders changed and this tech details where they are. 

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

Before RU4, all these playtempxxxxx and CasmPlayApi folders are under C:\Windows\Temp folder(for windows) or /tmp directory(for Linux/AIX). However, in order to improve the product application, starting from RU4, while playtenpxxxxx folders are still under C:\Windows\Temp folder(for windows) or /tmp directory(for Linux/AIX), CasmPlayApi now is under /opt/CA/xFlow/APPS/temp.