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Error: "RPT-0022" running reports - troubleshooting / known issues

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Article ID: 218595

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

This article provides some tips as well as known issues related to RPT-0022 errors

Resolution

Best Practices to Avoid

Manage permissions from within Classic Clarity and not from Advanced Reporting, utilizing out of the box reporting groups in Clarity where possible to manage permissions. 

Troubleshooting

  1. Determine if it is all reports or certain reports (and which ones)
  2. Are the impacted reports custom and/or Out of the box)?
  3. Where does the issue happen (Reports and Jobs and / or Advanced Reporting)?
  4. Does it happen for reports run immediately or scheduled? (or both). Particularly if issue is happening in reports and jobs.
  5. Review of the following logs can help uncover root cause: 
    • app-ca.logs
    • bg-ca.logs (for Reports and Jobs scheduled reports and Advanced Reporting issues)
    • Check Jasperserver logs from scheduler nodes (For On Premise customers only, SaaS customers, please contact Broadcom support)
  6. Reproducing the issue in another method (example: scheduled versus immediate, can help uncover an error that wouldn't be found other wise)
  7. Check the list of known issues below and self service for known issues based on symptoms/errors found in logs
  8. Were any changes made recently, particularly to access rights or folders in Advanced Reporting? 
  9. If assistance is needed from Broadcom, providing the above information can help expedite a solution

Known Issues

If the below information doesn't help, we also recommend utilizing our self service (See Known Clarity issues: Tips in using Self Service) as this may not be an all inclusive list.

Additional Information

See also: