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WCC R12 Installer Upgraded WCC in Default Path instead Custom Path

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Article ID: 218331

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Updated On:

Products

CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

Our WCC Installed path is different from default path

example: /ats/autosys/WorkloadCC

default: /opt/CA/WorkloadCC

When we run installer for r12 upgradation it installed directories in default path /opt/CA/WorkloadCC instead of our customized path

Environment

Release : 11.4/R12 Upgrade

Component : CA Workload Automation AE (AutoSys)

OS: Linux

Cause

The path installation location captured from lsm is done only for the main DVD, hence in the case of only WCC installation the path was coming as empty

Resolution

Please do follow below steps 

- Please refer solution below knowledge article to run shell script that records LSM path for WCC installed Location

Autosys R12 Installer Workaround Script

- Need to execute the shell script before running wcc upgrade

- If the upgrade is already done without executing the shell script, It can be worked around with below steps

1. Go to /etc/profile.CA and open profile.CA

2. Comment $AUTOSYS_INSTALL_LOCATION & CA_WCC_INSTALL_LOCATION=wcc installed location with previous release

3. Unset $AUTOSYS_INSTALL_LOCATION variable & set CA_WCC_INSTALL_LOCATION=wcc installed location with previous release

4. Rename the installed working directories installed in /opt/CA (CA-bkp)

5. Run "rpm -qa ca-waae*", earlier upgrade might remove packages so make sure to have it installed.

6. If missing need to install rpm packages from old/present using release DVD to install

Example: "/DVD/CatalogUWCC/Linux/SDK/RPM"

"rpm -ivh ca-waae-sdk*.i386.rpm"

7. Check WCC Services and stop them. Make sure not running.

8. If installer still throw errors make sure to copy directories from back up folder in WCC Installed custom path and run upgrade again.

Note: Do not remove any directories and always make sure to have back up directories.

 

Additional Information

Web UI Upgrade Considerations