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LDWH Incremental job not updating custom objects/attributes

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Article ID: 218301

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

The incremental load data warehouse (LDWH / DWH) sometimes is not updating records as expected.

Cause

This can be due to doing unsupported direct database updates.

  • The incremental load data warehouse job looks at the last_updated_date on the record.
  • When doing direct database updates, the last_updated_date does not get updated.

Environment

Component : CLARITY SAAS DATA WAREHOUSE

Resolution

Use supported XOG or API functions to update records.

Additional Information

Refer to Modification Policies

See also: Load DWH job frequently reported issues