Service Point Mobile App and Service Catalog offerings

Products

• CA Service Desk Manager
• CA Service Catalog
• CA Service Management - Service Desk Manager
• CA Service Desk Manager - Mobile Application

Issue/Introduction

When accessing the Service Point Mobile App, it is possible to see the More button, but Service Catalog offerings are not shown when clicking on it.

It shows additional Service Desk categories:

Environment

CA Service Management 17.2 and higher

Resolution

It is the expected behavior. Service Point Mobile App is not for Service Catalog offerings.

In the App, the More button is intended to show additional Service Desk categories.

Additional Information

The reference to "Available from mobile devices" checkbox as seen in Service Catalog is for the older CA Service Management Mobile Application, and does not apply to the Service Point Mobile App.  

For further information, please review the following:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/mobility/ca-service-management-mobile-application/verify-the-prerequisites-for-ca-service-management-mobile-application/deploy-mobile-access-for-ca-service-catalog.html

CA Service Management Mobile App
https://apps.apple.com/us/app/ca-service-management/id634272233
https://play.google.com/store/apps/details?id=com.ca.sdm.camobile

CA Service Point Mobile App
https://apps.apple.com/us/app/ca-service-point/id1448828083
https://play.google.com/store/apps/details?id=com.ca.casmmobileapp