Spectrum Report Manager install returns upgrade_srm.sh errors

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

New installation or upgrade of Spectrum Report Manager  - errors with upgrade_srm.sh

Under a RHEL/CentOS 8.3 server setup, the GUI and silent fresh installation of a OneClick/SRM server fails with the following output:

<hostname>: RunTestScripts failed: upgrade_srm.sh Err: (NULL) Status: 127

As the install was failing during the RunTestScripts.exe we ran this as root using ldd to check for any missing libraries

[root@<hostname>]# ldd ./Install-Tools/RunTestScripts.exe
        linux-vdso.so.1 (0x00007fffb1398000)
        libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f2a97f28000)
        libnsl.so.1 => not found
        libdl.so.2 => /lib64/libdl.so.2 (0x00007f2a97d24000)
        libm.so.6 => /lib64/libm.so.6 (0x00007f2a979a2000)
        libcrypt.so.1 => /lib64/libcrypt.so.1 (0x00007f2a97779000)
        libutil.so.1 => /lib64/libutil.so.1 (0x00007f2a97575000)
        libc.so.6 => /lib64/libc.so.6 (0x00007f2a971b2000)
        /lib64/ld-linux-x86-64.so.2 (0x00007f2a98148000)
[root@<hostname>]#

Environment

All supported DX NetOps Spectrum releases

Cause

libnsl (64 bit) library was missing

Resolution

Run "yum install libnsl" or "dnf install libnsl" to install the missing required package. This will install the libnsl.so.1 softlink that is missing.

After libnsl.so.1 64 bit is installed the new install run completed successfully.

Additional Information

See the System Requirements for Linux documentation topic for additional information.

• By default, libnsl.so.1 is not installed in Red Hat Enterprise Linux release 8.
• In earlier versions of RedHat the libnsl.so.1 file was part of the glibc rpm.
• In RedHat 8, the file was moved into its own rpm. 
• On the RHEL 8 machines, the package must be installed while installing DX NetOps Spectrum with Reporting Manager.