Cannot view project details in MUX when personalization is corrupt

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

In the Modern User Experience (UX / MUX), you are able to view the project but unable to view the project details after clicking on it. Or some modules are missing / blank - no ability to open any module in MUX whilst Classic works

When clicking on the project details, it brings up a blank page. You are able to open the project details in another environment. Clearing browser cache does not help. In comparing permissions, the rights are the same.

Cause

The user personalization is corrupt.

Resolution

1. Get CMN_SEC_USERS.id of the user having the issue.
2. Run the query:
   
   select * from CMN_UI_PERSONALIZATIONS
WHERE user_id = ID_OF_USER
AND component in ('project', 'projects')
   
   
3. Make a backup of the table CMN_UI_PERSONALIZATIONS
4. Run query:
   
   delete from CMN_UI_PERSONALIZATIONS
where user_id = ID_OF_USER
and component in ('project', 'projects');
commit;

Additional Information

See also: MUX views / flyouts - master KB of known issues