Jaspersoft upgrade failing with "invalid tomcat directory"

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When upgrading to Jaspersoft 7.8, it is failing with the message "invalid tomcat directory"

Resolution

Some options you can try to help the installer:

1. Ensure that the Tomcat directory specified is valid (it should be the root Tomcat directory)
   
   
2. Create a system variable "%CATALINA_HOME%" and point the variable to the Tomcat directory. Place this variable in the system PATH as well.
   
   
3. Ensure that the Tomcat is not having an issue due to a configuration issue with the JDK path. One way to do this:
   1. Open a command prompt on the server
   2. Browse into the CATALINA_HOME\bin directory
   3. Run the command "version.bat".
   4. If this command fails with a Java-related error:
      1. Create a JRE_HOME system variable
      2. Point to the JDK root directory

Additional Information

Best practice is to leave out the reference to the bin folder when creating the environment variable.
The %JRE_HOME%\bin can then added/referenced in the PATH variable. This is to prevent the Jaspersoft script from failing.