OWB crashes / error: 'Workbench Create Dispatch' - known issues

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Known causes of OWB crashing issues.

Symptoms include:

• Error Unable to start scheduler - Workbench Create Dispatch
• Error npWBench.exe has stopped working
• OWB crashes abruptly either upon launch or after performing a certain pattern of steps

Resolution

Known Issues

• OWB crashes in windows 10 - Error npWBench.exe has stopped working
• OWB: Workbench Create Dispatch Error / crashing on one workstation (Workstation permission issue)
• OWB crashes when launching on some machines - This happens when launching the OWB program. In order to work around the issue, an environment variable configuration is needed. See KB for more details. 
• OWB: Recent baseline added causing hanging issues - A symptom some users may see is crashing. This can happen on larger projects. 

Defects Fixed

• OWB Keeps Crashing when inserting tasks after Upgrade - Fixed in 15.7.1 and also patched in 15.7.0.1 (15.7 patch 1) and 15.6.1.3 (15.6.1 patch 3)
• OWB Crashing error npWBench.exe has stopped working in 15.7 patch 1 (DE52066 - Fixed in Clarity 15.8, Clarity 15.7.1.2 (15.7.1 patch 2), and Clarity 15.6.1.4 (15.6.1 patch 4)

Troubleshooting

• If the above doesn't help see OWB crashes: Generating dump file for troubleshooting