Web Agent On IIS :: 500: Server Error InvalidOperation : Unable to load SiteMinder agent configuration object
Article ID: 212369
Updated On:
Products
SITEMINDER
CA Single Sign On Agents (SiteMinder)
Issue/Introduction
When running a Web Agent on IIS, each request ends up with 500 errors
and no other detail :
PS C:\Users\user> Invoke-WebRequest http://example.example.com/ -UseBasicParsing
Invoke-WebRequest : 500: Server Error []
500: Server Error
At line:1 char:1
+ Invoke-WebRequest http://example.example.com/ -UseBasicParsi ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-WebRequest], WebException
+ FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeWebRequestCommand
Looking at Windows Events Application logs, a problem with the "agent
configuration object" is observed :
PS C:\Users\user> Get-EventLog -LogName Application -EntryType Error
Index Time EntryType Source InstanceID Message
----- ---- --------- ------ ---------- -------
2887 Apr 08 16:18 Error SiteMinder Agent 3221225476 Unable to load SiteMinder agent configuration object....
Environment
Web Agent 12.52SP1CR09 on IIS on Windows 2016;
Cause
In WebAgent.conf file, we can see there's a "0" added to the ACO name.
WebAgent.conf :
AgentConfigObject="win20160"
Checking the ACO in the AdminUI, we can see that Agent Configuration
Object "win20160" doesn't exist. But there's one without ending 0 as
"win2016".
Resolution
Setting back the expect ACO name by removing the ending 0 :
WebAgent.conf :
AgentConfigObject="win2016"
solved the issue.
The protected resource on the IIS can be accessed :
PS C:\Users\user> Invoke-WebRequest http://example.example.com/ -UseBasicParsing
StatusCode : 200
StatusDescription : HTTP/1.1 200 OK
Content : <!-- SiteMinder Encoding=UTF-8; -->
<html>
<head>
<meta http-equiv="Content-Type" content="text/html;charset=UTF-8">
<title>SiteMinder Password Services - en-US</title>
<!-- Cross-frame scriptin...
RawContent : HTTP/1.1 200 HTTP/1.1 200 OK
Content-Length: 3194
Cache-Control: no-store
Content-Type: text/html;charset=UTF-8
Date: Thu, 08 Apr 2021 13:48:50 GMT
Set-Cookie: SMLOCALE=en-US; path=/
Server: Mic...
Forms :
Headers : {[Content-Length, 3194], [Cache-Control, no-store], [Content-Type, text/html;charset=UTF-8], [Date, Thu, 08 Apr 2021 13:48:50 GMT]...}
Images : {}
InputFields : {}
Links : {}
ParsedHtml :
RawContentLength : 3194
And the Web Agent starts fine :
WebAgent.log :
[3632/368][Thu Apr 08 2021 15:40:53] SiteMinder IIS 10.0 WebAgent,
Version 12.52 QMR01, Update HF-09, Label 2620.
[3632/368][Thu Apr 08 2021 15:40:53] FileVersion: 12.52.0109.2620.
[...]
[3632/368][Thu Apr 08 2021
15:40:53][LLAWPLogQ.cpp:661][INFO][sm-AgentFramework-00590] LLAWP:
Logging initialized.
[3632/4068][Thu Apr 08 2021
15:40:53][LLAWorkerProcess.cpp:1554][INFO][sm-AgentFramework-00680]
LLAWP: Initialization complete.
[3632/3216][Thu Apr 08 2021
15:40:53][LLAWPMsgBus.cpp:419][INFO][sm-AgentFramework-00660] LLAWP:
Message bus initialized.
[2056/372][Thu Apr 08 2021
15:40:57][CSmLowLevelAgent.cpp:5252][INFO][sm-AgentFramework-00510]
LLA: Logging initialized.
[2056/372][Thu Apr 08 2021
15:40:57][SmPlugin.cpp:66][INFO][sm-AgentFramework-00170] Agent
Framework plug-in 'SM_WAF_HTTP_PLUGIN' initialized. Description
'SiteMinder Agent HTTP Plug-in'.
[2056/372][Thu Apr 08 2021
15:40:57][CSmAdminManager.cpp:853][INFO][sm-AgentFramework-00320]
ADMIN: Received key update attribute 'KEY_UPDATE_PERSISTENT'.
[...]
[2056/372][Thu Apr 08 2021
15:40:57][CSmAdminManager.cpp:871][INFO][sm-AgentFramework-00310]
ADMIN: Successfully processed key update attribute 'PERSISTENT'.
[2056/372][Thu Apr 08 2021
15:40:57][CSmAdminManager.cpp:261][INFO][sm-AgentFramework-00280]
ADMIN: Administration Manager initialized.
[2056/372][Thu Apr 08 2021
15:40:57][CSmHighLevelAgent.cpp:191][INFO][sm-AgentFramework-00380]
HLA: Initialization complete.
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