How to increase the log level for the New CMDB Visualizer (17.2 RU 9 and above, 17.3 RU1 and above)

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Starting from 17.2 RU 9 and 17.3 RU 1 CMDB Visualizer has been updated with modern technology to replace Adobe Flash Player.

Here the steps to increase the log level.

Environment

Releases :

• 17.2 RU 9 and above
• 17.3 RU 1 and above

Resolution

1. Increase the log level for visualizer_slump.log  and visualizer_bop.log under NX_ROOT\bopcfg\www\CATALINA_BASE_VIZ\logs

1.1 Edit NX_ROOT\bopcfg\www\CATALINA_BASE_VIZ\webapps\CMDBVisualizer\WEB-INF\classes\log4j.properties

1.2 Change from INFO to debug log4j.rootCategory and log4j.logger.bop_logging

Example:

log4j.rootCategory=debug, jcasmodata

log4j.logger.bop_logging=debug jcasmbop

You can also increase the log level for the slump package and bop package by changing to debug log4j.logger.com.ca.ServicePlus.slump and log4j.logger.com.ca.sdm.bop. 

Example:

log4j.logger.com.ca.ServicePlus.slump=debug

log4j.logger.com.ca.sdm.bop=debug

2. Increase the log level for VisualizerMS_debug.log under NX_ROOT\log

2.1 Edit NX_ROOT\bopcfg\www\CATALINA_BASE_VIZ\webapps\CMDBVisualizer\WEB-INF\classes\logback.xml

2.2 Comment out:

  <root level="INFO">
    <appender-ref ref="ASYNCFILE" />
  </root>

2.3 Uncomment 

  <root level="DEBUG">
    <appender-ref ref="DEBUGFILE" />
  </root>

Example:

 <!-- 
  <root level="INFO">
    <appender-ref ref="ASYNCFILE" />
  </root>
  -->
 
  <root level="DEBUG">
    <appender-ref ref="DEBUGFILE" />
  </root>

2.4 Save Changes

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/NewCMDBVisualizer/TroubleshootingCMDBVisualizer.html

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/NewCMDBVisualizer/Configuring-CMDB-Visualizer/CMDB-Visualizer-Resource-Management-and-Performance-Tuning.html