Web Security Service - Reporting Migration to the Google Cloud Platform

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Article ID: 211891

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

As part of the Web Security Service reporting migration to the Google Cloud Platform, our Hosted Reporting Service will be using new IP addresses, replacing the existing IPs currently used.

Impact
The DNS hostnames will remain the same, customers using DNS will need to ensure to update any whitelisting in place. 

Resolution

Required Action 
Customers connecting via IP will need to start using the new IPs once the reporting service migration is complete, which we currently plan to be on May 21, 2021.
 
All access log files sent to the Hosted Reporting Service using the IPs being retired before May 21, 2021, will be ingested normally. After the cutover, only access log file uploads using the new IPs will be ingested into the Hosted Reporting service.
 
The following is the list of regions and IPs 

DNS

New IP 1

New IP 2

upload-us1.threatpulse.com

35.196.32.47

35.196.36.251

upload-eu2.threatpulse.com

34.78.219.168

35.241.168.55

upload-eu1.threatpulse.com

130.211.57.126

35.190.212.218

upload-apac1.threatpulse.com

34.85.76.227

35.200.92.132

upload-africa1.threatpulse.com

35.187.69.122

-

upload-au1.threatpulse.com

34.85.55.98

35.190.238.9

upload-ca1.threatpulse.com

34.74.14.112

34.73.2.57

Further communications regarding the completion of this migration, if needed, will be published as we get closer to May 21, 2021.

Reporting Problems

If you experience issues following this release, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com.

For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com