Operator console shows CABI is not available or accessible

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After upgrading from UIM 9.0.2 to 20.3 (and later to UIM 20.3.3) - when customer logged into the OC, they were seeing:

Error: CABI is not available or accessible

CABI was accessible, and on the IM, all the probe on Primary, OC, and CABI were green with out any problematic log. 

Environment

Release : 20.3.3

Component : UIM OPERATOR CONSOLE - CABI REPORTS AND INTEGRATION

CABI 4.30

Cause

Customer had older version of Robot (7.xx) for the CABI and the OC robot- as robot 7.x does not recognize cryptkey functionality.

Resolution

Upgrading the robot version to 9.33 for both CABI and the OC (Primary Robot already had 9.33 version as part of the UIM 20.3.3 upgrade) - resolved the issue.