SEP clients unenroll in bulk from EDR after SEDR 4.5 replaces self-signed cert during upgrade

Products

• Endpoint Detection and Response
• Endpoint Protection with Endpoint Detection and Response
• Advanced Threat Protection Platform

Issue/Introduction

SEP clients unenroll in bulk from EDR after SEDR 4.5 replaces self-signed cert during upgrade

Environment

+ EDR recently upgraded to EDR 4.5.0

+ EDR had a self-signed certificate for UI.

Resolution

This issue no longer occurs in 4.6.0 or later. The builds where this issue is fixed are available in the upgrade repository. When you upgrade to EDR 4.6.0 or later, this issue will not occur.

Workaround: Re-import the custom certificate that was previously being used by EDR.