Clarity SaaS GCP - Login Issues

Products

• Clarity PPM SaaS

Issue/Introduction

Facing Issues while login to Clarity SaaS GCP Instances? 

Cause

Informational Document

Environment

All SaaS GCP envionrments 

Resolution

SaaS GCP customers facing issues during login, below are the solutions you can try out 

• Clarity SSO Customers should be able to login using the Single Sign On URL provided by the company or the Clarity URL. Based on customer requirement/agreements there could be multiple instance of clarity 
  • Sample Development Environments
    • https://cppmxxx-dev.app.gpus1.saas.broadcom.com or https://cppmxxx-dev.ondemand.ca.com
  • Sample Test Environments
    • https://cppmxxx-test.app.gpus1.saas.broadcom.com or https://cppmxxx-test.ondemand.ca.com
  • Sample Near Production Environments
    • https://cppmxxx-np.app.gpus1.saas.broadcom.com or https://cppmxxx-np.ondemand.ca.com
  • Sample Production Environments
    • https://cppmxxx.app.gpus1.saas.broadcom.com or https://cppmxxx.ondemand.ca.com

Note: In order to successful login to your own Clarity SSO Environments the pre-requisite is to have the below configured and if the problem still occurs please contact Broadcom Support 

• • Create the user in clarity and ensure user status is set to Active and provide necessary rights. This should be done by the company's clarity administrator and not Broadcom 
  • Ensure the user's profile exist in customer user directory and SAML is correctly configured.

• Clarity Non- SSO Customers should be able to login using the Clarity URL provided by Broadcom. Based on customer requirement/agreements there could be multiple instance of clarity 
  • Sample Development Environments
    • https://cppmxxx-dev.app.gpus1.saas.broadcom.com or https://cppmxxx-dev.ondemand.ca.com
  • Sample Test Environments
    • https://cppmxxx-test.app.gpus1.saas.broadcom.com or https://cppmxxx-test.ondemand.ca.com
  • Sample Near Production Environments
    • https://cppmxxx-np.app.gpus1.saas.broadcom.com or https://cppmxxx-np.ondemand.ca.com
  • Sample Production Environments
    • https://cppmxxx.app.gpus1.saas.broadcom.com or https://cppmxxx.ondemand.ca.com

Note: In order to successful login to your own Clarity NON SSO Environments the pre-requisite is to have the below configured and if the problem still occurs please contact Broadcom Support 

• Create the user in clarity and ensure user status is set to Active and provided necessary rights.
• If the user has forgot the password user can reset his/her password by following below steps 
  • Navigate to your clarity URL example: https://cppmxxx.app.gpus1.saas.broadcom.com/pm or https://cppmxxx.ondemand.ca.com/pm
  • Click on Forget Password 

• • Once you click on Forgot Password, it will take you to below screen 

• • Key in your username and it must be valid email address and it will send you a link to reset your password. Note: This will work only if email is enabled at your clarity instance 
  • If the problem persists please contact your company's company administrator or contact Broadcom Support