Is it possible to create a new Change Order Status that cancels all remaining Workflow Tasks?

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Article ID: 20750

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

In the Status list for Change Orders under the Administration tab, there is a Status named "Cancelled" that has the Code, "CNCL".

You may want to create a new Change Order Status that would cancel all remaining Workflow Task, similar to what is done by the existing "Cancelled" status, but with different behaviors.

Environment

Release: 14.1 and higher
Component: CA Service Desk Manager

Resolution

Although it is possible to create a new status, it is not possible to associate the same behaviors that are associated with the "Cancelled" status.

The functionality that cancels the remaining workflow tasks is hard-coded in the Service Desk application for the "Cancelled" status.