UIM 20.3 MCS dashboard - Data Access Error

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Article ID: 207432

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

We have fully updated UIM 20.3 - last OC 20.3.2 Patch was deployed today.
Procedure were according to https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-3/release-notes/OC-20_3_2-Patch.html
Unfortunately there are still problem with MCS. When we try open MCS Dashboards there is error message:

Data access error. The data required for this page is not currently available


How can we resolve problem with MCS data access error?

Environment

Release : 20.3

Component : UIM - OPERATOR CONSOLE

Resolution

There should be at least one MCS profile exist before we open MCS Dashboard otherwise, it shows above error

So, please verify and create a new MCS profile and then open MCS Dashboard - this should work

 

If you MCS profiles exist and you are still seeing this issue see the following KB:

UIM 20.3 - MCS Deployment Dashboard - Data Access Error (mcsDeploymentStatus) (broadcom.com)