How to Generate a HAR File - Operator Console troubleshooting

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Support requires that I send in an HAR file from my browser that show the failure I am experiencing in Operator Console.

Environment

UIM - All

Resolution

- Open Chrome to the screen you are planning to monitor
- Click F12 to open Developer tools
- Make sure (1) is red, select (2) to clear the content currently in the tool
- Run the operation (in the browser) that generates the issue that needs to be captured
- Select 3 to save out the HAR to be provided to support

For more details and different browsers/OS systems please see:

https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting#h_2598b2df-ca9f-49bc-8166-054c9e5e665a

Additional Information

How to generate a .har file for DX UIM support cases