Accessing Clarity SaaS Service Status Page

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Article ID: 203756

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Updated On:

Products

Support Portal Clarity PPM SaaS

Issue/Introduction

As a trusted advisor to our customers, our Broadcom Service Status provide transparency around service availability and performance for Broadcom software products.

we announced the completion of transition of Clarity SaaS service notifications to the Broadcom Service Status. This service can be accessed by navigating to the security-controlled Clarity Status page
 

Please note that all future communications regarding your Clarity SaaS  will come from this new Broadcom Service Status page. In order to continue to receive these notification please follow the steps listed in the Resolution section of this article

 

 

Cause

Clarity SaaS service notifications to the Broadcom Service Status page

Environment

All Clarity SaaS Environments

Resolution

1. Navigate to the Clarity Status page

2. Login to the status page using one of the following methods:

  • Customers that use basic authentication (aka Non Federated SSO) to login to their Clarity SaaS, can login to the Clarity status page using your Broadcom support ID

NOTE:  

    • If you do not have Broadcom support credential then refer to the steps listed in the article to register. 
    • Registration will require Broadcom provided Site ID which can be obtained by following the steps listed in the article.

 

  • Customers that use Federated SSO (aka SSO) to login to Clarity SaaS will first need to login to Clarity using one of the supported browsers and then open Clarity Status page  in another tab in the same browse

NOTE:

    • If you receive "Permission Denied" error after logging in to Clarity Status page. you will need to raise a support ticket with our Customer Care Team at Broadcom support, requesting access to the Clarity Status page. The support ticket should contain the following information:
      • Email addresses used to login to support.broadcom.com
      • Clarity Tenant ID (begins with CPPM)

 

3. Once you are successfully authenticated then validate that you can see your Clarity SaaS environments Group ID as follows:

 

  • You can opt for one or more of the following notification methods, in addition to the default email subscription that you are automatically subscribed. To opt for additional notification click on the "Subscribe" button on the top of the page. Options for additional notification include:
     
     SMS: get SMS notifications when there are new, or updates to existing, incidents
     WebHook: notifications are HTTPS POST requests that are sent to registered endpoints. 
     Slack: get notifications directly into Slack
     RSS/Atom: get the Atom Feed or RSS Feed on each of the product profile pages.

 

  • Ensure your network team has whitelisted the new Clarity status notification sender email address ([email protected]) for proper delivery of future emails.

 

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