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MSP: 'An error occurred while opening CA PPM Project' - Clean Uninstall Needed

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Article ID: 203263

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

We are getting the following error trying to open a project from Clarity to MS Project:

An error occurred while opening CA PPM Project in Microsoft Project. Please try again. 

Behind that error is a Target error: Project cannot open the file

We tried - Re installation of MSP connector - it did not work

Environment

Release : All Supported

Component : CA PPM MICROSOFT PROJECT (MSP)

Cause

This can be due to some corruption with one or more of the MSP Interface components. 

Resolution

  • Do a Clean Uninstall/Reinstall of the MSP Interface using the steps at: Clean Uninstall of the MSP Interface
  • Also uninstall and reinstall Open Workbench if present on the machine

Additional Information

If the above doesn't help, see also: