CABI Dashboard not displayed in Operator Console - System component missing

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Article ID: 203145

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Environment:
UIM 20.3 with ump_operatorconsole v2.06 and CABI v4.30 on separate robots
HTTPS enabled on both Operator Console and CABI
UIM Cabi dashboards work fine with a direct logon to CABIJS

Problem: CABI Dashboards are not displayed in Operator Console for all users with all browser types.

Error message: System component missing

wasp.log from OC:
DEBUG [https-jsse-nio-443-exec-7, com.firehunter.ump.utils.ProbeAddress] Unable to get port_list for robot : null
ERROR [https-jsse-nio-443-exec-7, com.ca.cabi4uim.controllers.CABIController] Unable to initialize cabi probe client: Unable to communicate with any of the possible cabi probes: cabi,cabi_external

Environment

Release : 20.3

Component : UIM - OPERATOR CONSOLE

Resolution

Download robot_update_9.32.zip from CA Unified Infrastructure Management Hotfix Index and import to the UIM archive

CABI robot:
1. Deploy robot_update_9.32

Operator Console Robot
1. Deactivate the wasp probe
2. Rename..\Nimsoft\probes\service\wasp\webapps\cabi
3. Rename..\Nimsoft\probes\service\wasp\work
4. Deploy robot_update_9.32
5. Deploy ump_cabi 4.23 and validate that Date modified for ...\Nimsoft\probes\service\wasp\webapps\cabi.war is updated
6. Activate the wasp probe

Additional Information

Additional steps that may be needed:

-in wasp raw configure set cabi = /domain/hub/robot/cabi on the OC robot
-delete work and webapps/cabi folder on the OC machine
-in wasp raw configure set cabi_url = http://fullname.domain.com/cabijs on the cabi robot
-restart both robots

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