How to reset the password for the root and ssgconfig user?

Products

• CA API Gateway
• API SECURITY
• STARTER PACK-7

Issue/Introduction

How to reset the password for the API Gateway root and ssgconfig user?

Environment

API Gateway: 10.0

Resolution

.=TAKE A SNAPSHOT OF THE VM BEFORE PERFORMING THESE STEPS=

   1. Connect to the CA API Gateway via a serial cable or direct console access

   2. When this screen comes up, press ‘e’

You should see a screen that looks like this:

3. Use your arrow key and move down to the “linuxefi” line

NOTE: This may be a bit different in your environment; it may say “linux” followed by a different set of characters – this is fine.

4. Move your cursor to the phrase rhgb quiet

   5. Delete the phrase rhgb quiet

   6. Type rd.break enforcing=0

   7. Press CTRL-x to start – the system will be in emergency mode

   8. Type mount –o remount,rw /sysroot

   9. Type chroot /sysroot

  10. Type passwd root (set the root password)

  11. Type passwd ssgconfig (set the ssgconfig password)

  12. Type exit

  13. Type reboot

 

The appliance will boot up as normal and you will be able to enter the password for the ssgconfig user or root user. 

Additional Information

In the future, consider using a password manager or some other means to keep track of your passwords.