This article provides some tips as well as known issues related to various Clarity RPT errors including RPT-0020 and RPT-0022
Release : All Supported Releases
Component : CA PPM SAAS JASPERSOFT
ID |
Troubleshooting step |
1 |
Is it certain reports? (Custom and/or Out of the box)? |
2 |
Where does the issue happen (Reports and Jobs and / or Advanced Reporting)? |
3 |
Does it happen for reports run immediately or scheduled? (or both) (Particularly if issue is happening in reports and jobs) |
4 |
Reviewing the following logs can help uncover root cause:
Tip: Sometimes reproducing the issue in another method (example: scheduled versus immediate, can help uncover an error that wouldn't be found other wise) |
5 |
Check the list of known issues below and self service for known issues based on symptoms/errors found in logs |
6 |
If assistance is needed from Broadcom, providing the above information can help expedite a solution: |
KB | Description |
122803 |
Error "RPT-0020"
|
8283 |
Unable to run a Jaspersoft Report from Reports and Jobs menu
|
109882 |
RPT error 0022 while executing report from Reports and Jobs
|
199278 |
Report are not working from Reports and Jobs - RPT-0020 error
|
141270 |
RPT-0020 is thrown when running Reports from "Reports and Jobs" page
|
197533 |
Report (Trended Project Metrics) throws RPT-0020 error message
|
136629 |
Error RPT-0022 When User Runs Jaspersoft Report due to access / folder permission issues
|
198279 |
RPT-0022 Error when changing one or more parameters from Reports and Jobs
|
125267 |
RPT-0020 or RPT-0015 error when running report from Reports and Jobs
|