End of Life notice for Endpoint Protection Small Business Edition Cloud and Endpoint Protection Cloud
Article ID: 198499
Updated On:
Products
Issue/Introduction
Attention Customers of Symantec Endpoint Protection Small Business Edition (SEP SBE) and Symantec Endpoint Protection Cloud (SEP Cloud)
These products will be discontinued on November 2, 2020. On this date, the product will stop protecting the endpoints, and access to the console no longer will be available. We recommend that customers migrate to Symantec Endpoint Security Enterprise.
For more information, see Transitioning to Symantec Endpoint Security Enterprise Guide.
On February 25, 2020, Broadcom announced the End of Life for Symantec Small Business Edition (SEP SBE) and Symantec Endpoint Protection Cloud (SEP Cloud) . These products will be discontinued on November 2, 2020. On this date, the product will stop protecting the endpoints, and access to the console no longer will be available. We recommend that customers migrate to Symantec Endpoint Security Enterprise. To facilitate a smooth transition for the migration, we have put in place the following process:
Resolution
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Pre-paid subscriptions
- If you have an active, pre-paid subscription, you received a Broadcom-issued, free Symantec Endpoint Security Enterprise entitlement via email. The emails were sent to the customer technical contact email address given to Symantec at the time of purchase. To track these emails in your inbox, see below for sample emails. If you have an active pre-paid subscription and have not received your entitlement, please contact support. Your Symantec Endpoint Security Enterprise entitlement is free until November 30, 2020 or the expiration date of your current subscription, whichever is later.
Monthly Subscriptions
- If you have a monthly subscription via the marketplaces, please contact your relevant partner to get assistance setting up your Symantec Endpoint Security Enterprise entitlement.
Once you have received access, please visit the Symantec Endpoint Security Enterprise portal and start migrating your current product’s configuration to Symantec Endpoint Security Enterprise.
Additional Information
Sample Emails
- Fulfillment email from [email protected]
You can use this to find your Symantec Endpoint Security Enterprise contract number
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Thu, Aug 20, 1:37 AM |
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Email To : [email protected]
Thank you for your business with Broadcom. Follow the instructions below to register and download your Electronic Software Delivery (ESD) products, related support content and Broadcom Offering information.
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Your Account Information |
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Enterprise Site ID / Support ID: |
735514 |
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Company Name : |
<Distributor Name Goes here> |
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Contact Name: |
<Distributor Contact> |
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Contract #: |
50473157 |
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PO#: |
CPQ-555067 |
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End User Name: |
< End Customer Name> |
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Reseller Name: |
N/A |
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Our Customer Care Team Can Help |
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STEP1: REGISTER WITH US
- Access the Broadcom Support Portal registration page
- Select "Enterprise" as the Registration Type
- Select "CA Technologies Software Solutions / Symantec" as the Product Preference
- Under Support Access Information, select "Support", enter your "Enterprise Site ID" listed under "Your Account Information" for Site Id (This Enterprise Site ID will be important when requesting Support or when setting up your Broadcom Support Portal Account. Please take note of this number and provide it to others that will be using Broadcom systems. Complete the remainder of the registration form and you will gain access to all of your Account information, Download capabilities and Case Management options.)
- Complete the remainder of the registration form and click "Submit"
STEP2: FOR NON-SAAS CUSTOMERS, YOU CAN DOWNLOAD YOUR PRODUCT
Access the latest release of your Broadcom product, Broadcom offering related support content and the getting started document.
The products related to your contract(s) are listed below in either the ESD Products, Licensing Products, Bundle/PLA or Hardware tables.There may be a 24-48 hour delay in the product availability while the provisioning is completed.
ESD, Hybrid or Cloud Products
For ESD, and Hybrid products, follow the instructions above to download and get access through the Broadcom Support Portal.
The following products, as well as products that are for support purposes only, are available from Broadcom Portal Online. (If your product prompts you for a gold key, you can find the license key information related to your account here.)
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Line # |
SKU/ Covered Products |
Product Description |
Qty |
Start Date / End Date |
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1 |
SES-NEW-1-24-1Y |
Endpoint Security, Initial Hybrid Subscription License with Support, 1-24 Devices 1 YR |
14 |
23-JUN-20/22-JUN-21 |
Licensing Products
For Licensing products, the media for On-Premise products may be available for download via the Broadcom Support Portal (you will receive the license keys in a separate email). For Licensing Products that are not available on the Broadcom Support Portal or for SaaS products, a separate email will provide all of the required links and information.
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Line # |
SKU / Covered Products |
Product Description |
Qty |
Start Date / End Date |
Bundle/PLA
For Bundle/PLA products, the components of these product codes will follow the delivery process of ESD and Licensing Products.
Refer to the PLA Welcome Letter that will be sent outlining details regarding PLA eligible products with instructions on how to access.
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Line # |
SKU / Covered Products |
Product Description |
Qty |
Start Date / End Date |
Hardware/Hardware Support
For Hardware and Hardware Support products, the components of these product codes will follow the hardware delivery process. The Contract Start date will be adjusted to the day the Hardware ships ("Activation Date") and the Contract End date will be adjusted accordingly to account for the period beginning with the Activation Date.
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Line # |
SKU / Covered Products |
Product Description |
Qty |
Start Date / End Date |
Thank you for choosing to partner with Broadcom
- Email regarding your Symantec Endpoint Security Enterprise cloud service from [email protected] --
You can use this email to access your Symantec Endpoint Security Enterprise cloud service.
- Email with download location and license key for Symantec Endpoint Security Enterprise --
Symantec Endpoint Security Enterprise includes SEP for an on-premise deployment. If you want to install SEP, the license key and download locations can be found on the email from: [email protected]
PROD : License-Contract# XXXXX
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Aug 20, 2020, 5:06 AM (12 days ago) |
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Thank you for purchasing a Broadcom product.
If your software product(s) requires an activation code, please refer to the attachment, or access the activation codes from the Broadcom Support Portal.
Please follow the required steps to activate your product if you purchased one of the following.
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PRODUCTS |
LICENSE ACTIVATION |
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Symantec Endpoint Security (SES) Product Family |
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Note: First-time users must a create a login account to access product software or activation codes.
More information about downloading, activating or accessing your product or service, including how to access activation codes, can be found at Getting Started.
Your Maintenance tier explained.
If you have a manually or digitally-signed agreement (Signed Agreement) which governs the use of the products or services listed in this order confirmation,the Signed Agreement will apply. If you do not have a Signed Agreement for the products or services, then use of the products and services is pursuant to the
applicable Product License Agreement published at: https://www.broadcom.com/company/legal/licensing
Should you have any questions or require assistance related to this order, we encourage you to contact your reseller orSymantec Technical Support(be sure to reference your order number).
Note: If you need to contact Symantec Technical Support* you must provide your Support ID.
*Technical support will be performed in accordance with the terms and conditions published at
https://support.symantec.com/en_US/article.TECH236428.html , or successor URL, and Symantec's then-current technical support policies.
Find out more about Managing your Symantec software.
Find out more about your Maintenance benefits.
Please do not reply to this email as it is electronically generated.
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