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Slow performance - best practices / known issues for Clarity
Article ID: 198389
Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
Performance in one or more areas of Clarity is slow. What are Best Practices / List of Known issues to help alleviate any issues? What can help ensure our system is optimized to avoid issues?
Resolution
See the below links for known issues/best practices/optimizing tips. This may not be a complete list, so it's also recommended to search in our knowledge base for any other known issues.
Table of Contents
Knowledge Articles
Best Practices
- XOG use: Avoiding server slowdown and OutOfMemory
- AVP settings: Configure to improve performance
- Using Search in Clarity: Avoiding application overload / OutOfMemory errors
- MSSQL Server maintenance guidelines for optimal performance
Troubleshooting KBs
- Using Clarity Action Trace
- Manual heap dump for application hanging or slow performance
- Resource Planning portlets performance troubleshooting
General Performance Issues
- Unable to connect, white screen, or getting Unable to communicate error - Using Traceroute to resolve
- Slow performance on updates made in the Clarity application when there is a DB issue - due to DB level row locks / blocking sessions on the database.
- Performance on Overview page with multiple large portlets added to the view
- Performance issues due to pool connection limit of 1000 being exceeded - This can cause issues with jobs, time slices, and general slowness.
- Intermittent slowness in Clarity working from home over VPN when router is not working properly
- Database performance after migrating to new infrastructure (on Oracle)
Processes / Jobs
Custom
Rate Matrix Specific
Time Slicing Job
- Time Slicing job appears to be hanging - troubleshooting
- Time Slicing job slow performance - troubleshooting
Advanced Reporting
Log in Performance
- Slow log in to Clarity when large portlets are on home page
- Logging in to Clarity performance lag when queries are slow
- Slow performance/blank page when trying to login - troubleshooting / known issues
Portlet/List Views
- Resource Planning portlets performance troubleshooting
- Slow Performance on List View with more than 10-15 Columns
- Object List Page slow after adding a Calculated Attribute - (Defect fixed in 15.6.1)
- Portlet or list view performance slowness optimization
- AVP settings: Configure to improve performance
Projects/Ideas
Create
- New UX - Create project performance is slow on merge in ODF_ITEM_POSITIONS - DE55011 (Impacts 15.7.1, 15.8, 15.8.1 - fixed in 15.9)
- New UX - Create project performance is slow on merge in ODF_ITEM_POSITIONS - DE59337 (Impacts 15.9 and 15.9.1 - fixed in 15.9.2)
Tiles
- Project Tiles Project Manager search screen slow for non admins (DE61893 - Impacts 15.9.2, 15.9.3, 16.0.0 - Fixed in 16.0.1
- Project Tile selection is slow to display the contents in Modern UX (DE49702 - Impacts 15.5.1 - Fixed in 15.6)
- Modern UX - Performance issue - Project Tile page - (Impacts 15.8.1, no longer reproducible in 15.9.1)
Board
- No options in the Board view for Columns and Color by due to slow performance (DE60174) - (Impacts 15.8.1, 15.9, 15.9.1 - fixed in 15.9.2)
Saving
Microsoft Project
Timesheets
- Performance Issue in Timesheet Grid in modern UX - (DE59958 - Impacts 15.9.1 and 15.9.2 - Fxed in 15.9.3)
Per Period Metrics (Modern UX TSV)
GCP/PostgresSQL Specific KBs
- Performance Issues when Launching Project Hierarchy Tab with Custom Attribute Configured - Postgres
- Jobs stuck in processing for Clarity PostgreSQL GCP (SAAS)
- Postgres General Performance issues in Clarity SaaS
- Performance for some users is very slow after the 15.9 upgrade
MS SQL Server
Menu items
Tech Docs links
Additional Information
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