Slow Performance in Clarity - Best Practices / List of Known issues

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Performance in one or more areas of Clarity is slow, what are Best Practices / List of Known issues to help alleviate any issues. What can help ensure our system is optimized to avoid issues?

Environment

Release : All Supported Releases

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution

See the below links for known issues/best practices/optimizing tips. This may not be a complete list, so it's also recommended to search in our knowledge base for any other known issues.

Section 1: Knowledge Articles

How tos/Best Practices:

KB Link

Tuning a Portlet or List View for Optimized Performance

How to enable Action Tracing in Clarity - Can be used to identify slow queries that can be tuned

 

General troubleshooting KBs for all Environment Types

KB Link

Unable to connect, white screen, or getting Unable to communicate error - Using Traceroute to resolve

Advanced Reporting: Known KBs related to slow performance

low Performance on List View with more than 10-15 Columns

Slow Performance on updates made in application

Slow performance/blank page when trying to login to Clarity

Performance on Overview page with multiple large portlets added to the view

Performance of Object List Page slows down adding a calculated attribute on the object List Page - (Defect fixed in 15.6.1)

Slow custom processes or jobs - BG performance Issues

Slowness Saving Projects and Ideas

 

GCP/PostgresSQL Specific KBs

KB

Performance Issues when Launching Project Hierarchy Tab with Custom Attribute Configured - Postgres

Postgres General Performance issues in Clarity SaaS

Jobs stuck in processing for Clarity PostgreSQL GCP (SAAS)

Performance for some users is very slow after the 15.9 upgrade

 

Section 2: Tech Docs links:

Tech Docs link

View System Statistics and Log Data

Governor Settings (Maximum Data Limits)

Optimize Oracle 12c Performance

Optimize Oracle 19c Performance

Clarity PPM Architecture and Sizing Recommendations

Tune Sun HotSpot JVMs

Blog: CA PPM Application Housekeeping

Database Performance Whitepapers

Additional Information

See Clarity Master KBs for frequently reported issues

See Tips on searching for known Clarity Issues using Self Service