Repeated "unable to reach controller" errors

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Ever since upgrading to UIM v20.10 and hub/robot v9.30, we have been seeing the general communication error whenever trying to open/configure probes. This has been seen across multiple clients/hubs/robots/probes.

We usually have to wait 5 - 15 minutes after the failure to try again and succeed in opening the probe.

Environment

• UIM v20.10
• Hub v9.30
• Robot v9.30

Resolution

robot_update_9.30_HF1