Hardware Support Information for ATP 8880-30 and ATP 8840

Products

• Advanced Threat Protection Platform

Issue/Introduction

Hardware appliances ATP 8880-30 and ATP 8840 have been assigned End of Life (EOL) status as of April 29, 2020.  The software that runs on these appliances, ATP-Network (also sold as EDR Network Sensor) also were assigned EOL status on the same date. The previous KB article on the EOL of these hardware devices stated: “8840 has a 3-year maintenance, and 8880 has 5-year maintenance, which will be honored as part of this EOL effort.”

Click here for more information https://knowledge.broadcom.com/external/article?articleId=197483

Resolution

Maintenance will continue to be honored for both the ATP 8880-30 and the ATP 8840.  Unlike the original contracts, which stated there would be an annual cost for maintenance until the end of the maintenance agreement, there is a change.    Customers with either an ATP 8880-30 and ATP 8840 appliances will receive their maintenance free of charge until the end of their maintenance agreements. To determine the remaining time on your maintenance contract:

1. Navigate to support.dell.com
2. In the "Search Support" box, type the service tag of the Dell based ATP or EDR appliance

Previous names:

Advanced Threat Protection (ATP) Platform 8880 model appliance, aka ATP8880

SATP:N8880 model appliance.

Hardware partner: DELL

Hardware inventory control procedures:

• Locate hardware specifications for ATP8880 or ATP8840
• Confirm whether an appliance you received is a Symantec SATP:N, SWG, or SMG appliance  
• Enumerate the currently installed versions of hardware and firmware for Symantec appliances
• Verify the end date for hardware warranty