Threshold Violation Alarms from NetOps Portal display invalid URL (Associated Item URL) in Spectrum

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

Threshold violation alarms originating from NetOps Portal contain the incorrect port/protocol for the Associated Item URL. 

Example: http://test.company.com:8181/pc/desktop/page?pg=r&DeviceID=1696

This should be: https://test.company.com:443/pc/desktop/page?pg=r&DeviceID=1696

This also applies to url assigned to NetOps Portal models in Spectrum when accessed via the context menu.

Verified configuration on NetOps Portal for Web Site Scheme and Web Site Port are correct:

cd /opt/CA/PerformanceCenter

./SsoConfig

Select 1

Select 3

SSO Configuration/CA Performance Center/Performance Center:

Web Service Scheme: http

Web Service Host: 10.x.x.x

Web Service Port: 8481

Web Service Inventory (Version 1): /dm/inventory

Web Service Data Source Admin: /dm/ds

Web Site Scheme: https

Web Site Host: test.company.com

Web Site Port: 443

Web Site Path: /pc/desktop/page

SMTP Enabled: Enabled

SMTP Server Address: smtptest.company.com

SMTP Ports: 25

SMTP SSL: Disabled

Email Reply Address: [email protected]

Email Format: HTML

SMTP Username: 

SMTP Password: 

Web Service Inventory (Version 2): /dm/inventory2

SMTP Authentication: Disabled

Allow Performance Center in a frame: Enabled

Need to understand where this value is being obtained and what corrections would be needed on either Spectrum or NetOps Portal to have the proper URL displayed in the Threshold Violation alarms.

Environment

Release : All Supported Versions

Component : Spectrum Integrations

Cause

The URL is sent to Spectrum from NetOps Portal during the synch process.

If SsoConfig has the wrong information, then the wrong information is sent to Spectrum.

Resolution

Update the NetOps Portal using SsoConfig or modify the post-refresh script you are using to set the values.

0 = default
1 = remote value
2 = local override

The URL is based off the Remote Value settings for Web Site Host/Scheme/Port values synced to Spectrum.

If not set to Priority 1 Spectrum won’t see them.

Additional Information

You can run the following MySql Query to see the configuration: 

mysql -D netqosportal -unetqos -p -e "select PropName, PropValue, Priority, UpdatedOn from performance_center_properties where (PropName like 'NpcWebSite%' or PropName like 'Sso%') and (Priority>0);"

 

This configuration will reflect if the local override is being used in the priority column set to "2".