OWB crashes: Generating dump file for troubleshooting

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

How to create a dump file for troubleshooting Open Workbench (OWB) crashing issues

Resolution

1. Download a utility to capture the dump file:
   1. Go to: https://docs.microsoft.com/en-us/sysinternals/
   2. On the left-hand menu click on Process Utilities > ProcDump
   3. Download the software (should be taken to page): https://docs.microsoft.com/en-us/sysinternals/downloads/procdump
2. Run the following command from cmd with admin privileges before launching OWB (run prior to the crash)
   procdump.exe -ma -w npWBench.exe testDump.dmp
3. Provide the output ‘testDump.dmp’ file that should be generated to Broadcom support.

Additional Information

See also: OWB crashes / Workbench Create Dispatch error known issues