Okta User Change Requests for Clarity SaaS
Article ID: 193500
Updated On:
Products
Clarity PPM SaaS
Issue/Introduction
How do I request an add / update to a user in Okta for Clarity SaaS / On Demand?
I have one or more users that need to be activated / enabled.
Environment
Clarity PPM SaaS Environments
Resolution
Open a case with Broadcom support providing the below details:
- Environment URL
- Username
- Change Requested for the user
When requesting the addition of a new user, also provide the following:
4. Does a user already exist in Clarity having the same username as specified on #2 above?
5. What issues/errors did the Okta Tenant Admin face while attempting to create this user?
Additional Information
Feedback
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