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Rally sync error: "API-1019" post upgrade to 15.7.1 for some projects

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Article ID: 190169

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

The below error is showing in the job logs for a few projects and the project does not sync:

There was a problem syncing tasks for the CA PPM project:<Project Name> 500api.internalError API-1019 : Could not process the request due to internal error.

Cause

This issue happens when the milestone limit exceeds a certain amount, and no further milestones are able to be synced from Rally to Clarity.

Environment

Release : 15.7.1, 15.8, 15.8.1

Component : CLARITY RALLY INTEGRATION

Resolution

This issue DE55120 is fixed in 15.9 and also patched in 15.7.1.3 and 15.8.1.1

Workaround: None