Noticing significant delay (or not receiving emails) from the Clarity SaaS application after the SMTP change. What can we do?
Release : All Supported Clarity releases on SAAS
Component : CA PPM SAAS APPLICATION
At times email are not accepted or delayed due to throttling or rate limited applied or lack of whitelisting on the email servers for the recipient domain - either due to amount of email volume from sender or source IP.
Clairty PPM SaaS emails are sent out with the IP addresses below so please make sure that your IT team (with help from Microsoft Support when appropriate) whitelists and increased email limits (or disable throttling) when appropriate to the IP addresses below:
DNS Record: o5.mgw.saas.broadcom.com 149.72.28.156
DNS Record: o16.mgw.saas.broadcom.com 149.72.232.13