Checkout issue from VDI's

Products

• CA Harvest Software Change Manager
• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

We have started to experience user issues with checkout (browse or update) now that offshore users started using VDI’s to access Harvest.  This is due to them now having to work from home.

They can open Harvest and navigate around, but the client timeout during checkout.

Is this a network-only issue?

Environment

Release : 13.x and 14.x

Component : CA Harvest Software Change Manager

Resolution

We added the hclient.arg file to the folder where SCM was installed and included the "-cm=a" option.

Additional Information

In another very similar case, the "-cm=i" option resolved the problem.  If one of these options does not work, you should try the other.

Here is where you can read more about these "Connect Method" (cm) options: Connect Method Options for Direct Connection