Google Chrome Browser - Data access error Operator Console dashboards failed to load

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

In accessing Operator Console in Chrome, getting Data access error dashboard failed to load.

Environment

UIM 20.x 

Component : UIM - OPERATOR CONSOLE

Cause

3rd party Cookies are blocked by organizational policy.

Resolution

Enable cookies for the page using the following steps.

1. In the address bar, click on the blocked cookie icon.  It will bring up the below options:


2. Click on the "Show cookies and other site data..." link.  It brings up the below box:


3. Click on the "Blocked" tab.
4. Select the page being blocked.
5. Click Allow.  You'll get a message that cookies from that site will be allowed.
6. Click Done.  The following will appear at the top of the page:


7. Click the Reload button to reload the page and view the dashboard.

Additional Information

Related KBs:

UIM 20.3.x slow Operator Console, Group Trend Report redirects to CABI login, Data Access Error.
https://knowledge.broadcom.com/external/article/202982 

UIM - UMP/Operator Console CABI proxy configuration
https://knowledge.broadcom.com/external/article?articleId=205475

UIM Operator Console - Data Access Error
https://knowledge.broadcom.com/external/article?articleId=199555 

UIM 20.3.2 - Operator Console Data Access Error in OC
https://knowledge.broadcom.com/external/article?articleId=206627

Operator Console error with Microsoft Edge Browser - Data Access Error Dashboard failed to load

https://knowledge.broadcom.com/external/article?articleId=203523