Create a Security Role that can see "Add Filter Criteria" and the content for "Add Custom Criteria"

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

Scenario:

You have a specific Custom Security Role that should provide access to computers under Manage>Computers. However, when a user in that role goes to the page "Add Search Criteria" (under Manage>Computers>Add Search Criteria>Add Custom Criteria) as seen below:

it doesn't load anything. It just shows blank under Dataclasses, Attributes, and Columns:

Or this "Add Filter Criteria" option is missing for this Custom Role:

Cause

Missing permissions

Resolution

In this particular case, you need to make sure your custom Security Role has "Read" permissions in the Security Role Manager to at least the following items:
1. Computers (under Resource Management>Organizational Views>Default>All Resources>Asset>Network Resource>Computers)
2. Resource Types (In this particular instance to Computer and Virtual Machine resource types under Settings>Notification Server>Resource and Data Class Settings>Resource Types>Asset Types>IT)
3. Resource Associations

Note: For the Resource Associations, there are multiple associations that are dependent of other resource types other than just computer and virtual machine. For example, if you want to display the "Bay Computer" association, you need to grant at least "Read" rights to the "Physical Bay" resource type (under Settings>Notification Server>Resource and Data Class Settings>Resource Types>Asset Types>IT as well). Or just give "Read" permissions to the top folder for that desired Resources Types.

Starting from 8.6 versions, it's also required to add additional Privilege permission to "Use Filter Builder" is Security>Account Management for this Role as shown below: