Software Update Cycle fails to install updates on Windows Server and Windows 10 clients.

Products

• Patch Management Solution

Issue/Introduction

Scheduled the Software Update Cycle within Patch Management Solution; found the Software Updates fail to install on Windows Server and Windows 10 computers.

Exit Code 1058

Error 0x80070422

Environment

Patch Management 8.x

Cause

Windows requires the 'Windows Software Update' service to be running.

Resolution

Configure the 'Windows Update Service' to start 'Manual' or 'Automatically.'

Note: If it is set to Manual the service will start and remain started until the computer is rebooted. Additionally, if it is set to Automatically on Windows 10 Clients the Software Updates may install outside Patch Management Solution (process under review, so ensure to test process before production deployment).

Warning: When the setting 'Automatically' is implemented we found the OS sometimes reboots the client following the Software Update Cycle. This is outside the Patch Management Solution control. Ensure testing is performed in the environment before deploying with this configuration in production.