RAAD - Remote Symantec Management Agent Diagnostics 7.6.1400 and later

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

RAAD (Remote Symantec Management Agent Diagnostics) 7.6.1400 is a standalone Microsoft Windows application that lets you remotely perform diagnostics of client computers, that have SMA (Symantec Management Agent) installed.

NOTE:
RAAD tool has been provided as a complementary tool for customers way back with our earlier versions. This tool was last updated with our ITMS 7.6 release and it was the last time that our Dev team had added any type of fixes or changes to it. RAAD tool is in EOL state for a long time already (approx. 3-4+ years. The last version that had any updates was 7.6.1400 when ITMS 7.6 was released. This tool has been provided "As-Is" software since then).

We are not providing any further fixes at this time.

The latest RAAD version (7.6.1400) might work with our ITMS 8.6 release but our Dev team hasn't tested it and has no plans to do so. 

Environment

ITMS 7.5, 7.6, 8.0, 8.1, 8.5, 8.6, 8.7, 8.8

Resolution

RAAD can be used to help manage agents and diagnose and remediate agent failures.

Please refer to the attached RAAD 7.6.1400 User Guide.pdf

Note:RAAD 7.6.1400 lets you manage client computers that have ITMS 7.5, 7.5 SP1, 7.6, 8.0, 8.1, 8.5, 8.6, 8.7, and 8.8

RAAD tool validation testing with ITMS 8.5 has completed with no issues found.